Refund policy
Refunds, Returns, & Shipping
21 Gun Salute, offers Gear that is made-to-order. Each print requires a different treatment so the length of production time may range from 2 to 7 business days from the time the order was placed.
ALL our T-shirts, Tank Top’s, Racer’s and Hoodies are made-to-order. We do not hold inventory or stock.
If you are unhappy with the items that you have received, please contact customer service FIRST by sending an email to 21gunsalute19@gmail.com. Merchandise returned to the manufacturer without contacting customer service will not be processed correctly!!!
Returns
It is very important that you read the description of each item before you place your order. There is a sizing chart available on site so you can choose your correct size. It is also of equal importance that you provide us with your correct information before you finalize your order.
At this time, we do not accept returns for any reason because as mentioned earlier, we do not hold inventory or stock for all items made-to-order. If you wish to make a correction on your order, please contact customer service within 24 hours from the time you submitted your order form. We normally send your order information immediately to our production facility but if you contact us within the indicated timeframe, we should be able to amend the order.
Exchanges (if approved)
If we sent you the wrong order, kindly let us know as soon as possible so that we can send you the correct item. In the instance, your item is damage please contact us! In most cases, you do not have to return the item. You can keep it!
Refunds (if applicable)
21 Gun Salute gives refunds as store credits only.
You can use your store credits to purchase any other item/s from our store. You will be given store credits in exchange for any item that is damaged or has missing parts upon delivery.
You will also be given store credits, equivalent to half the amount you paid, if we made a mistake and you declined our offer to send you the correct item.
However, we cannot process refunds as store credits for the following:
* Items purchased while on sale
* Accessories
Cancellations
Please!!! place your order carefully. You must contact our support should you wish to cancel your order. Our Customer Services staff will try to intercept the order before it goes into production. However we do not guarantee we will be able to do so.
Shipping
We ship within 1-3 weeks from the day the item was released from production. The shipping fee will be included in your final bill, unless it was waived due to promotion. Shipping fee is non-refundable and it will be deducted from the cost of refunded store credits, if you are eligible to receive credits.
Shipping and Delivery
21 Gun Salute ships merchandise to locations within the United States Only. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier and appropriate tracking number issued for the package.
21 Gun Salute Staff members will do it's best to help resolve any issues, and achieve total customer satisfaction.